Claims and Appeals Procedures
If you have a claim for benefits that cannot be resolved through Fidelity's RSP Service Center, you may file a claim for benefits in writing with the Plan Administrator. Claims should be submitted to:
The Retirement Savings Plan Administrator
PG&E Corporation
1850 Gateway Boulevard, 7025C
Concord, CA 94520
If a claim by a participant or beneficiary is denied in whole or in part, the Plan Administrator will notify the claimant in writing, explaining the reason for denial within 90 days of receipt of the initial claim unless due to special circumstances an additional 90 days is required. Such notification will set forth:
  • the specific reason for the denial;
  • the Plan provision on which the denial is based; and, if necessary,
  • any explanation or information that may be beneficial to the claimant in order to perfect the claim.
The notice will also include instructions about how to appeal the Plan Administrator's denial and request that the claim be reviewed, including a statement of your right to bring a civil action under ERISA section 502(c) following an adverse benefit determination on appeal. If you do not receive a notice of denial of your initial claim, you may submit a written request for review to the Plan Administrator within these time periods.
A claimant's appeal for review must be made in writing within 90 days of receiving the Plan Administrator's notice of denial. As part of your appeal, you will (1) have the opportunity to submit written comments, documents, records, and other information relating to your claim for benefits; and (2) be provided, upon request and free of charge, reasonable access to, and copies of, all documents, records, and other information relating to your claim for benefits. The review of your claim will take into account all comments, documents, records, and other information you submit relating to your claim, without regard to whether it was submitted or considered in the initial benefit determination. Failure to raise issues or present evidence on review will preclude those issues or evidence from being presented in any subsequent proceeding or judicial review of the claim.
A final written decision will be rendered within 60 days of receipt of the appeal for review unless due to special circumstances an additional 60 days is required. Your claim is considered approved only if the Plan Administrator's approval is communicated to you in writing.
The administrative remedies described in this section must be exhausted before any legal action can be taken by a claimant. If a claimant timely exhausts all levels of appeal available to the claimant under the Plan's claims procedures (including appeals to both the Plan Administrator and the EBAC), any permissible legal action under ERISA section 502(a) must be initiated within the applicable statute of limitations. The review procedures described in this section are the exclusive administrative procedures provided under the Plan.