To Resolve a Problem
Anthem Blue Cross has established a complaint resolution and grievance process to resolve members' problems or complaints. If you or a covered dependent has a question, problem, or complaint, you should call 800-964-0530 or write to the following address:
Anthem Blue Cross
P.O. Box 60007
Los Angeles, CA 90060-0007
If your question or concern is about a benefit determination, you should typically contact Member Services before filing a formal appeal. If the Member Services representative cannot resolve the issue to your satisfaction over the phone, you may submit your question in writing or file an appeal. If you wish to file an appeal, you should contact Customer Service again and state that you would like to file an appeal. You may also send your written appeal to:
Anthem Blue Cross
P.O. Box 4310
Woodland Hills, CA 91365-4310
If you are appealing a pre-service urgent care claim denial, please refer to "Urgent Claims that Require Immediate Action" under "Pre-Service Claims", and contact Member Services at 800-964-0530 immediately. The Member Services telephone number is also shown on your ID card. Member Services representatives are available to take your call during posted business hours, Monday through Friday.