In Case of Death
What Your Family Needs to Do in the Event of Your Death
  • In the event of your death, your family should notify the PG&E Benefits Service Center at 866-271-8144 (open weekdays from 7:30 a.m. to 5 p.m. Pacific time). The following organizations will be notified automatically: Mellon Investor Services, Accounting Services, and Customer Billing.
Life and AD&D Insurance
  • Your designated beneficiary(ies) should call Metropolitan Life Insurance Company at 888-878-8490.
Retirement Plan
Pension benefits will stop unless you elected a marital or joint pension at retirement. If you did make such an election, a portion or the full amount of your pension will continue to your spouse or other designated joint pensioner.
  • Your spouse or joint pensioner will receive a form to complete and return in order to begin receiving pension checks in his or her name. The first check will be payable on the first of the month following your death.
  • Pension checks issued in your name for anytime following your death may need to be returned. If any such checks are cashed or deposited into your account, your family or estate will be responsible for repaying any such overpaid pension benefits.
Retirement Savings Plan
  • If you have funds remaining in the Retirement Savings Plan, your designated beneficiary(ies) should call the PG&E Corporation Retirement Savings Plan Service Center at 877-PGE-401K (877-743-4015).
Medical Plan
Your enrolled surviving spouse/registered domestic partner and eligible children may continue coverage under the Company's Survivor Medical Benefits by paying the required premiums. For complete details on Survivor Medical Benefits, refer to "Surviving Dependents" under "Enrollment and When Coverage Begins" in the Health Care Participation section of this Handbook.
  • If your family members elect to continue coverage, they will be charged the full monthly premium for the coverage selected. If you elected a marital or joint pension, premiums will be deducted from your joint pensioner's pension checks. Otherwise, enrolled dependents will be billed monthly for the premiums.
For information on continuation of coverage under COBRA, see "COBRA and Conversion to an Individual Medical Policy" in the Health Care Participation section of this Handbook.
Gas and Electric Discount
Your discount automatically continues for six more billings from the time of your death. No action is required on the part of your family to continue the discount for this time period, unless your family moves. See the Other Benefits section of this Handbook for more details, including contact information.
PG&E Corporation Stock and Bonds
Mellon Investor Services automatically contacts your family if you have any PG&E Corporation stock or First and Refunding Mortgage Bonds.
  • For stocks or bonds that are registered in your name only, a representative of your estate should contact Mellon Investor Services at 800-719-9056.
For stocks or bonds registered in joint tenancy or as community property, Mellon Investor Services will contact the surviving tenant or spouse.
Social Security
  • Your family must notify the local Social Security office of your death.